Refund Policy
Thank you for shopping at CDL Food Service. We appreciate your business and want to ensure your satisfaction with our products. Please review the following refund policy to understand our terms and conditions for processing refunds.
1. Eligibility for Refund: – Refunds will only be issued for products purchased directly from CDL Food Service through our website. – To be eligible for a refund, you must submit a refund request within 7 days of the purchase date.
2. Refund Requests: – To request a refund, please contact our customer service team at the number on our website. – Provide your order number, the reason for the refund, and any relevant details or evidence to support your request.
3. Refund Process: – Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. – If approved, the refund will be processed within 5 working days and credited back to the original method of payment.
4. Non-Refundable Items: – Certain items are not eligible for a refund. These include: – Downloadable products. – Perishable goods. – Gift cards.
5. Shipping Costs: – Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
6. Damaged or Defective Products: – If you receive a damaged or defective product, please contact us immediately with photos and a description of the issue. We will assess the situation and provide a replacement or refund accordingly.
7. Cancellation Policy: – Orders can be canceled within [number of hours or days] of placing the order. After this period, cancellations may not be possible as the order may have already been processed for shipping.
8. Changes to Refund Policy: – CDL Food Service reserves the right to update or modify this refund policy at any time without prior notice. Please review the policy periodically for any changes.
If you have any questions or concerns about our refund policy, please contact our customer service team at [customer service email or phone number]. We are here to assist you and ensure a positive shopping experience with CDL Food Service.