Delivery Policy

Thank you for choosing CDL Food Service for your online shopping needs. We are committed to providing a seamless and reliable delivery experience. Please review the following delivery policy to understand our terms and conditions for product shipments.

1. Shipping Methods: – CDL Food Service utilises reputable shipping carriers to ensure the timely and secure delivery of your products. – Shipping options and costs will be presented to you during the checkout process. Please select the preferred shipping method that best meets your needs.

2. Order Processing Time: – Orders are typically processed within two working days from the date of purchase. During peak seasons or promotions, processing times may be extended, and customers will be notified accordingly.

3. Shipping Time: – Shipping times vary depending on the selected shipping method and the destination. Estimated delivery times will be provided at checkout. – CDL Food Service is not responsible for delays caused by unforeseen circumstances, such as natural disasters, strikes, or customs delays.

4. Order Tracking: – Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the progress of your shipment using the provided tracking number on our website or through the designated shipping carrier’s platform.

5. Delivery Address: – Customers are responsible for providing accurate and complete delivery addresses during the checkout process. CDL Food Service is not liable for any delays or non-delivery due to incorrect or incomplete address information.

6. Delivery Confirmation: – Delivery confirmation will be sent to the email address provided during the checkout process once the order has been successfully delivered. If you have concerns about the delivery status, please contact our customer service team.

7. Undeliverable Packages: – If a package is deemed undeliverable due to an incorrect address or other issues, the customer will be contacted for clarification. Additional shipping charges may apply for re-shipment.

8. International Shipping: – CDL Food Service offers international shipping. Please note that additional customs duties and taxes may apply, and customers are responsible for these fees.

9. Delivery Issues: – In the event of delivery issues or if you have not received your order within the estimated timeframe, please contact our customer service team at [customer service email or phone number] for assistance.

10. Changes to Delivery Policy: – CDL Food Service reserves the right to update or modify this delivery policy at any time without prior notice. Please review the policy periodically for any changes.

If you have any questions or concerns about our delivery policy, please contact our customer service team. We appreciate your business and strive to make your shopping experience with CDL Food Service as convenient as possible.

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